Privacy Policy — Perth Creative Studios

Last Updated: 09/12/2025

Perth Creative Studios (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect the information you provide when accessing our website, contacting us, purchasing products or engaging with our services.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Billing or shipping details (when purchasing products)
  • Any message or content submitted through forms or direct communication

We may also collect non-personal analytical data such as:

  • Browser type and device information
  • Pages visited and time spent on site
  • General geographic location (not exact address)

This helps us improve our website experience and service quality.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries or contact requests
  • Process orders, payments, and deliveries
  • Send updates regarding products, services, or bookings
  • Improve user experience and site performance
  • Maintain customer records and purchase history

We will only use your information for the purposes it was collected unless you give consent for additional use.

3. Sharing of Information

We do not sell or trade personal information.

We may share limited details only when necessary to:

  • Process payments (e.g., payment gateways, invoicing systems)
  • Ship or deliver purchased products
  • Comply with legal requirements or fraud protection

All third-party providers are required to handle your data securely.

4. Data Storage and Security

We take reasonable measures to protect your information from loss, misuse, and unauthorised access, including:

  • Restricted access to personal information
  • Secure digital storage
  • Encrypted communication where possible

However, no system is 100% secure, and we cannot guarantee absolute security of transmitted data.

5. Cookies & Website Tracking

Our website may use cookies or tracking tools to enhance browsing and analyse site performance.
Cookies do not give access to your personal identity — they only store browsing behaviour to help us improve our services.

You may adjust your browser settings to refuse cookies, though this may affect website functionality.

6. Your Rights

You have the right to:

  • Request a copy of personal data we hold about you
  • Ask for corrections or updates
  • Request deletion of your information (where legally permitted)
  • Opt-out of marketing or email communication at any time

To exercise these rights, contact us using the details below.

7. Contact Details

If you have any questions regarding this Privacy Policy, or would like to request, update or remove your data, please contact us:

Perth Creative Studios
📧 Email: info@perthcreativestudios.com.au
📍 Location: Perth, Western Australia

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

 Continued use of our site and services signifies acceptance of the updated policy.

Refund Policy — Perth Creative Studios

Last Updated: 09/12/2025

Thank you for supporting Perth Creative Studios. We aim to ensure every product and experience meets a high standard of craftsmanship and creativity.
This Refund Policy outlines your rights and our responsibilities regarding returns, refunds, and exchanges.

1. Physical Product Refunds & Returns

We offer refunds or replacements for physical products in cases where:

  • The item arrives damaged or defective
  • The wrong product was received
  • The product does not match the listing description

To request a replacement or refund, please contact us within 14 days of receiving your order, including:

  • Your order number
  • Photos of the item and packaging
  • A short description of the issue

Once approved, we will arrange a replacement or refund processed to the original payment method.

2. Change of Mind

We currently do not offer refunds for change of mind.
However, we may offer exchange or store credit on a case-by-case basis at our discretion.

3. Digital Downloads & Custom Designs

Due to the nature of non-tangible, instantly accessible files, we do not offer refunds on digital downloads, STL files, design files, or personalised artwork unless:

  • The file is corrupt or fails to open
  • The wrong file was delivered
  • There is proven technical error on our end

If a digital file is faulty, we will replace or repair the file promptly at no charge.

4. Custom Orders & Commission Work

Custom-made items are crafted specifically to your request. As such:

  • Deposits or final payments are non-refundable once work has begun
  • No refund is available after approval of final design proofs
  • If you cancel before work starts, a refund may be possible minus time spent on planning/communication

We will always communicate clearly and work with you throughout the process to ensure satisfaction.

5. Shipping & Returns

If a return is approved, you may be required to send the item back. Unless the product is faulty or incorrect, return shipping costs may be the responsibility of the customer.

Items must be returned in original condition and packaging where possible.

6. Processing Time

Refunds, replacements, or digital redelivery will typically be processed within:

⏳ 3–10 business days
(depending on banking/payment provider)

We will notify you when your refund or replacement has been completed.

7. Contact Us

For refund or return enquiries, please contact us at:

📧 Email: info@perthcreativestudios.com.au
📍 Location: Perth, Western Australia
🖥 Website: perthcreativestudios.com.au

 Please include order details to assist us in resolving your request quickly.

Terms & Conditions — Perth Creative Studios

Last Updated: 09/12/2025

Welcome to Perth Creative Studios. These Terms & Conditions outline the rules and guidelines for using our services, website, products, and digital content. By accessing our website or placing an order, you agree to these Terms & Conditions in full.

If you do not agree with any part of these terms, please refrain from using our services.

1. General Use

Perth Creative Studios provides artistic services, 3D printing, laser-cut/engraved products, resin work, and original digital files. All products and content are intended for personal use unless otherwise stated.

We reserve the right to update or modify these Terms at any time. Continued use of our services signifies acceptance of the updated terms.

2. Orders & Payments

  • All prices are listed in AUD unless otherwise specified.
  • Payment must be made in full before custom work begins or orders are shipped.
  • We reserve the right to decline or cancel an order in cases of non-payment, error, or misuse.

For more detail on refunds and returns, please refer to our Refund Policy.

3. Custom Work & Design Services

For commissioned designs, 3D models, or personalised items:

  • A non-refundable deposit may be required to commence work.
  • You will be provided with proof or preview images for approval.
  • Once a design is approved, changes may incur additional fees.

We are not responsible for errors in personalised information submitted by the customer.

4. Digital Downloads & Intellectual Property

All digital files, including STL, SVG, design templates, artwork, and downloadable products, remain the intellectual property of Perth Creative Studios unless explicitly transferred in writing.

You may not:

❌ redistribute or resell the file(s)
❌ claim the design as your own
❌ mass manufacture without written permission

You may:

✔ use files to create physical items for personal use
✔ sell physical items in small batches (if licence permits)
✔ modify files for personal use

If you require commercial licensing, please contact us directly.

5. Shipping, Delivery & Turnaround

Processing and delivery times vary depending on workload and product type.
Estimated turnaround times will be provided at the time of purchase.

We are not responsible for delays caused by shipping carriers, customs, or external circumstances beyond our control. Once shipped, risk of loss or damage may transfer to the buyer unless insurance or tracking has been applied.

6. Warranties & Liability

Products are created with care using quality materials and equipment. However:

  • Minor variations may occur due to handmade/print-based processes.
  • We are not liable for damages resulting from improper handling, storage, or misuse of products.
  • Digital files are delivered as-is; we are not responsible for hardware/software incompatibility beyond standard format support.

To the extent permitted by law, our liability shall not exceed the cost of the product or service purchased.

7. Website Content & Accuracy

We strive to ensure all product information is accurate and up to date. However, mistakes may occur. Perth Creative Studios reserves the right to:

  • Modify or discontinue items without notice
  • Correct pricing, description, or inventory errors
  • Limit or refuse orders when necessary

8. Privacy & Data Use

Your information is handled in accordance with our Privacy Policy, which outlines data collection methods, storage, and usage. By using our site, you consent to that Policy.

9. Contact & Support

For enquiries regarding orders, licensing, custom work, or policy clarification, please contact:

 

📧 Email: info@perthcreativestudios.com.au
📍 Perth, Western Australia
🖥 Website: perthcreativestudios.com.au